(General Terms and conditions governing the use of www.spinetress.comwebsite by visitors.)

This section outlines the terms and conditions governing the use of the website www.spinetress.com by visitors. It is owned and controlled by Sarvotham’s Spine Care, a company incorporated under the Indian Companies Act, 1956, with its registered office in Bangalore, Karnataka, India.

Acceptance of Terms: By using the website, users acknowledge that they have read, understood, and agreed to comply with the terms and conditions outlined herein.

Amendments: Sarvotham’s Spine Care reserves the right to amend or modify these terms and conditions at its discretion. Users are responsible for checking these terms periodically and consenting to any changes by continuing to use the website.

Terms of Usage

• The website usage is subject to discretion by Sarvotham’s Spine Care, which reserves the right to deny access without notice. The company will take reasonable measures to ensure security and prevent unauthorized access to the website. Products offered for sale may be discontinued, prices changed, or specifications modified at the company's discretion.
• Product picture for reference only. Subject to change without notice.
• Online sales are deemed complete only upon receipt of consideration by Sarvotham’s Spine Care.

Restrictions on Use: Users agree to use the website only for personal use and not for any illegal purpose. The website's content, including text, graphics, and audio, is the property of Sarvotham’s Spine Care and protected by intellectual property laws. Users agree not to misuse or violate the intellectual property of the company.

Disclaimer: The website is provided on an "as is" basis, and Sarvotham’s Spine Care disclaims all warranties regarding its accuracy, timeliness, and completeness. The company is not liable for any loss or damage resulting from reliance on the website's information or products.

Indemnification: Users agree to indemnify Sarvotham’s Spine Care against any claims or actions arising from their use of the website or violation of these terms and conditions.Jurisdiction: The laws of India govern these terms, and any disputes shall be settled through arbitration in Bengaluru, Karnataka.

Miscellaneous:

• These terms constitute the entire agreement between users and Sarvotham’s Spine Care.
• Users agree to abide by changes in laws and regulations governing website usage.
• Invalidity of any provision does not affect the validity of the remaining terms.
• Transactions are subject to governmental regulations and may be delayed during non-working hours.
• Users may receive promotional information from the company via email or other means.
• All rights not expressly granted are reserved by Sarvotham’s Spine Care.
• This document provides comprehensive terms and conditions for using the website, outlining user responsibilities, disclaimers, and legal jurisdiction.

Collection of Information: The website collects personal information such as name, address, contact details, and other voluntary information provided by users during online interactions. Non-personal details like browser type and internet service provider are automatically collected through cookies.

Use of Information: Personal information is used to fulfill orders, contact users as per their request, and for marketing purposes, including sending promotional material about products and services. Non-personal details help in improving the website's performance.

Disclosure of Information: Personal information is kept confidential and not disclosed to third parties except for specific purposes like compliance with legal obligations or protection of rights. However, information may be shared with group companies or affiliates.

Security Measures: The website takes reasonable steps to protect personally identifiable information from unauthorized access, disclosure, alteration, or destruction. However, users are reminded that no internet transmission is entirely secure.

User Responsibility: Users are responsible for maintaining the confidentiality of their accounts and for all activities conducted under their account. The website is intended for adults only, and minors should use it under parental guidance.

Updates to Privacy Policy: Users are deemed to accept the privacy policy by using the website. The policy may be modified, and continued use of the website constitutes acceptance of the updated policy.

Contact Information: Users can contact Sarvotham’s Spine Care custcare@spinetress.com regarding privacy concerns or data collection practices.

Additionally, the policy covers other aspects such as user-generated content, suspension due to non-compliance, risk of loss, product descriptions, pricing, user-submitted material, advertising, data protection, force majeure, and entire contract.

Users are advised to review the entire privacy policy carefully before using the website and to contact the company for any questions or concerns regarding their data privacy.

SPINETRESS ALIGNED CARE By Sarvotham’s limited manufacturer Warranty Online

“Congratulations on your excellent choice of spine comfort for sleeping. 'SPINETRESS' is for single-side use only; do not flip, as you will not benefit from doing so. The brand name label should always face the right way up.

Please retain the original purchase invoice/sales receipt as your proof of purchase. Each and every element that goes into making our "SPINETRESS" is manufactured at a hi-tech facility, in order to exercise complete control over the quality of the "SPINETRESS" at all stages of production.

LIMITED MANUFACTURER’S CLAIM WARRANTY

"SPINETRESS" ALIGNED CARE By Sarvotham REFERRED TO AS "SPINETRESS"

We at Sarvotham’s go to great lengths to keep you satisfied throughout the useful life of the "SPINETRESS". All communications will be entertained only via email: custcare@spinetress.com / Whatsapp: 9663761274 as mentioned above.

Please retain the original purchase invoice/sales receipt as your proof of purchase. Each and every element that goes into making our "SPINETRESS" is manufactured at a hi-tech facility, in order to exercise complete control over the quality of the "SPINETRESS" at all stages of production.

TERMS & CONDITIONS

"SPINETRESS" are warranted against manufacturing defects for a period of 5 years from the date of purchase.

Warranty becomes active 15 days after the date of purchase, considering time for manufacturing and delivery, which will be mapped to the registered phone number / Email of the end user provider at the time of purchase.

LIMITED MANUFACTURER’S WARRANTY TERMS

A "SPINETRESS" limited manufacturer’s warranty is your protection against defective workmanship or product failure. This includes, but is not limited to, defects such as foam compression. When you purchase a "SPINETRESS", make sure you also purchase a new, clean, firm full base for the best support. If a slatted base/cot is used, ensure that a hardboard, plywood, particle wood, or a similar material is inserted between the "SPINETRESS" and the slatted platform, thus supporting the entire surface of the "SPINETRESS". Do not place the "SPINETRESS" on the floor. Use of an open slatted "SPINETRESS" support system (with more than a 1” gap between slats) or base without the addition of a solid platform may damage your "SPINETRESS" and void your limited manufacturer’s warranty. The cost of transportation to and from your home to our factory is not covered. Body impressions that measure lower than 37mm are not covered. Normal wear and tear with time is not covered. Damage related to obvious abuse (walking, jumping, or standing on & folding) is not covered. Pilling or balling of knitted fabrics are not manufacturing defects and hence not covered by this limited manufacturer’s warranty. Pilling/balling being superficial will not affect/change either the comfort or the support that the "SPINETRESS" is meant to provide. Stained or soiled "SPINETRESS" are not covered. Damage to "SPINETRESS" handles is not covered. Accidental damages at the user's end are not covered. Infestation by insects or rodents is not covered. Personal comfort issues (unless related to a defect) are not covered. "SPINETRESS" placed on inadequate foundations or bases or cots are not covered. Fabric/foam/padding material damage due to hot press or hot iron being used on the "SPINETRESS" is not covered. Normal changes in softness or recovery time of high-density foams, including blended latex due to normal temperature or humidity, are not covered. Fabric issues (unless they affect the support or comfort) are generally not covered by this limited manufacturer’s warranty. Sagging due to a lack of proper frame support is not covered. Loose threads, pilling, or stretching of fabrics are not covered. Burns, cuts, or tears are not covered. Opening of stitches (both quilt and tape edge) reported after 15 days of the delivery date will not be covered under limited manufacturer’s warranty. A "SPINETRESS" that has already been repaired by the purchaser/user or a third party is not covered. The transportation cost and handling charges towards replacement of the "SPINETRESS" are not covered.

TAKING CARE OF YOUR “SPINETRESS”

While our "SPINETRESS" give you long-term durability, there are measures you can take to prolong the life of your "SPINETRESS":

• When you bring your new "SPINETRESS" home, remove the covering plastic and 'air' it for some time before using it. We recommend that you air it, till the odor of plastic vanishes completely.
• While carrying your "SPINETRESS", hold it sideways as it is easier to handle and less susceptible to hard knocks.
• Ensure that the cot surface is clean before placing the mattress on it.
• If a slatted base/cot is used, ensure that a hardboard, plywood, particle wood, or a similar material is inserted between the "SPINETRESS" and the slatted platform, thus supporting the entire surface of the "SPINETRESS".
• Use of an open slatted "SPINETRESS" support system (with more than a 1” gap between slats) or base without the addition of a solid platform will damage your "SPINETRESS" and void your limited manufacturer’s warranty.
• Keeping bedding clean prevents germs and bacteria from infesting the "SPINETRESS".
• Rotate your "SPINETRESS" as recommended below, so that the sleeping surface on both sides is used, and you get the desired support and comfort for a much longer time.
• After the first quarter of use, rotate the "SPINETRESS" from head to foot (direction labels are on the "SPINETRESS"). Do not flip one-sided "SPINETRESS"; the head-to-toe and toe-to-head rotation may be continued every quarter. Rotate the "SPINETRESS" from one side to another after the second quarter by following the directions. Follow the same cycle at regular intervals as advised on the label placed on the "SPINETRESS".
• Rotating your "SPINETRESS" from time to time ensures the longevity of your sleeping set. Through rotation, you are aiding the even and proper distribution of the cushioning and insulation/comfort materials within.
• Ensure that no liquid is spilled on the "SPINETRESS". A stained or soiled "SPINETRESS" will mean No limited manufacturer’s Warranty.

The following exclusions/limitations are inapplicable:

OTHER THAN AS EXPRESSLY SET OUT HEREIN, AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED MANUFACTURER’S WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER ORAL OR WRITTEN WARRANTIES, REPRESENTATIONS, CONDITIONS OR PROMISES, WHETHER EXPRESS OR IMPLIED, AND WHETHER ARISING BY LAW, STATUTE, COURSE OF DEALING OR USAGE OF TRADE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, QUALITY, DURABILITY, AND/OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT PERMITTED BY APPLICABLE LAWS, ANY IMPLIED WARRANTIES (IF APPLICABLE) ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE SELLER BE LIABLE FOR ANY SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, CONSEQUENTIAL OR SIMILAR DAMAGES, WHETHER OR NOT FORESEEABLE.

To the extent permitted by law, this warranty is not transferable and will automatically terminate if the original Purchaser sells or otherwise disposes of the "SPINETRESS".

This limited manufacturer’s warranty gives the Purchaser specific legal rights. Other rights, which vary from jurisdiction to jurisdiction, may exist. In addition, some jurisdictions do not allow (i) the exclusion of certain warranties, (ii) limitations on how long an implied warranty lasts, and/or (iii) the exclusion or limitation of certain types of costs and/or damages, so the above limitations may not apply. This warranty is only valid in India.

Disclaimer:

For any claims that arise for any reason, beyond the terms of this Limited Manufacturer’s Warranty, the resolution will be to the sole discretion of the manufacturer.

Legal Jurisdiction: For all Claims/Disputes arising out of perceived breach of the limited manufacturer’s Warranty, the jurisdiction will be limited to courts in Bengaluru only.